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If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping on or using the benefits of the cliana.com website, please contact customer service at [email protected] between 6:30 am and 5:00 pm IST, Monday through Saturday.

Privacy & Security Policy

Our Commitment to Your Privacy

We respect our customers and understand that you are concerned about privacy and the use of your personal information. We view any information you give us as being personal and confidential.

Privacy and Security

Your Information

When you register with us or make a purchase on our site, we collect the following information from you:
Name
Address
Email address
Telephone number
Bank / Credit Card / Debit Card Information

We need this information in order to provide you with the goods and services you request - and to help customize your Cliana.com shopping experience.

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. In such circumstances, we will ask for the recipient's name, address, telephone number and e-mail address.

We may ask you for identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you agree to receive information regarding a promotion, you give us your permission to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf.

Our website analytics partner uses this data to determine how visitors use our site so we can improve website experiences. If you do not want to help us do so, you can have your information removed from this website analysis tool by sending us an email at Email Support link.

As part of our service, we use cookies to store and track information about you on our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on future visits; gather statistical information about usage by registered or unregistered users, and research visiting patterns. If you disable cookies on your computer, you will not be able to purchase Cliana.com products online.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that enable us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We may also use technologies to collect information about your online activities over time and across third party websites or other online services (e.g. behavioral tracking). Because there are not yet common, industry-accepted “do-not-track” standards and systems, our Website does not respond to “do-not-track” signals.

Rest assured, we collect your Bank / Credit Card / Debit Card Information only when you place your order and we do not store them in our system except "Name of Bank", or "Name on Card", "Card Type", "Expiration Date" and "Last 4 digits of your Credit/Debit Card". And these are required for the future references to your order.

How We Use Your Information

In order to give you a more customized online shopping experience, we evaluate your past purchases and interactions with us in an effort to bring you the products which best suit your tastes. We may also use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.

We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.

The email addresses that we collect are used by us to contact consumers for marketing purposes and are not shared with other organizations for commercial purposes unless you've requested to receive email offers from carefully selected marketing partners of Cliana.com.

When you supply us with your postal address or phone number online, you may receive periodic mailings, text messages or phone calls from us. If you would rather not receive such offers, just call or write to let us know.

If you place a request for products or services, we use your personal information to ship your order; if the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We may use your IP address to help diagnose problems with our servers, to manage our website and to enhance our site based on the usage pattern data we receive.

Commitment to Your Security

At Cliana.com, we are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose.

Access to your information is controlled by strict internal procedures. We maintain policies about the proper physical security of workplaces and records.

Children

Cliana.com is concerned about the privacy of children, and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children.

Marketing Partners

The Privacy Policy of an advertiser or promotional service appearing at our site may differ from ours. We encourage you to read that policy before responding to the offer. We are not responsible for the data collection and use practices of nonaffiliated marketing partners to which our web site may link or where our products and services may be sold.

By using our website, you consent to the collection and use of this information in the manner we describe.

To contact us with questions or requests regarding your personal information, please email us at Email Support link.

Effective Date and Changes:

These Terms are effective as of June 23, 2012. We reserve the right to modify this Privacy & Security Policy at any time and in our sole discretion, by posting the revised Privacy & Security Policy on this page. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.