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If you are vision-impaired or have some other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to shopping on or using the benefits of the cliana.com website, please contact customer service at customerservice@cliana.com between 6:30 am and 5:00 pm IST, Monday through Saturday.

Terms & Conditions

Welcome to Cliana.com (the 'website'). Cliana.com is owned and operated by Cliana Fashion Private Limited. The material on this site is protected by international copyright and trademark laws. We authorize you to use the website to shop and manage your account and/or orders only. You may not modify, copy, reproduce, republish, rewrite, post, transmit, or distribute any material from this site in any way. By accessing this website, you agree to abide by terms set by us here and the limited rights we provide you to browse products, place orders, manage your account and send/receive communications from us. Any other unauthorized access or use by you that violates the conditions set here is not permitted.

COPYRIGHT © 2012-2019 Cliana.

Cliana and Cliana.com ARE REGISTERED TRADEMARKS OF Cliana Fashion Pvt. Ltd.

Shopping Terms & Conditions

Please read the terms and conditions set here carefully before using the website. By using the website, you consent your agreement to be bound by these conditions. You may also wish to save a copy to record what you have agreed to.

1. Access to Cliana.com

We strive hard to provide a pleasant and uninterrupted shopping experience by offering an error-free website with optimal performance. Performance may vary depending upon your internet connection, device, operating system and web browser. Your access to the website may also be occasionally be temporarily suspended or restricted to enable us to perform maintenance and updates to introduce to you new facilities or services.

2. License and website access

You are granted limited access to the website for personal use only to browse, shop, place orders and maintain your account and orders. You are not permitted to copy, download, store, record, modify, sell or transmit any portion of the website (except browser caching, record keeping of the orders and the policies for your personal use) without express written from Cliana Fashion Private Limited. This license does not permit any resale or commercial use of the website or its contents including product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website (explicitly visible or hidden in source code) may not be extracted, reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not embed any trademark, logo, or other proprietary information of Cliana inside other websites without express written consent. Performing such deeds violates and terminates the permission or license granted by Cliana Fashion Private Limited.

You are granted a limited, revocable, and non-exclusive right to refer or create a hyperlink to the web page(s) of www.Cliana.com on any other website as long as the link does not portray Cliana Fashion Private Limited, its affiliates, or their products or services in a false, misleading, defamatory, derogatory, or otherwise offensive manner. You may not use any Cliana logo or other proprietary graphic or trademark as part of the link without our express written consent.

3. Your conduct

You must use the website for your shopping experience only. Using abusive languages to expressing your feelings on the website or to any associate of the website is not permitted in any way. You must not abuse the website that causes, or would cause, the website or its access to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:

  • for fraudulent, criminal or other unlawful intent, purpose or activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
  • to cause annoyance, inconvenience or needless anxiety to anyone

If it is determined that you violate these terms, we reserve the right to block your access to the website or to your account on the website.

4. Our contract

When you purchase any product(s) from Cliana Fashion Private Limited, we will send you an email confirming the receipt of your order along with the details of the products or services you purchased, their purchase price and all applicable shipping charges, tax and promotions or discounts. You are seeking to enter into a contract with Cliana Fashion Private Limited when you place an order.

Your order represents a written offer from you to us to purchase a product or service. Our acceptance is complete when we dispatch the order to you and rejection is complete when we cancel your order. We will communicate the acceptance or rejection of your order via a Shipment Confirmation email or an order cancellation email respectively. Any products on the same order which we have not confirmed in a Shipment Confirmation email to have been despatched do not form part of the contract. You can review the orders you have placed and their current status at any time by visiting the website.

5. Pricing and availability

Pricing and availability of products are available and displayed on the product page and are subject to change without notice. We reserve the right to cancel any order if we determine that the products are priced incorrectly on the website or the products becomes unavailable when we receive your order or any other reason deemed reasonable by us. We will inform you of such actions by us via email.

6. Shipping

Please note that the shipping and delivery time are estimates only. The delivery times are subject to change without notice. They are not guaranteed dispatch times and should not be relied upon as such. All our shipping services are fulfilled by a third party shipping or courier service. Our Shipping Policy which governs your visit to the website is listed in detail and can be accessed here. Please review it.

7. Payments and security

We use a third party company to process payments for your order on our behalf. Who we use is subject to change without notice and we reserve the right not to disclose who we use for such services.

Your security is our concern. We conduct all order transactions and transmission of sensitive information over a secure channel like HTTPS/SSL. The transmission of other pages which we deemed not to contain sensitive information will be unsecure over HTTP.

8. Returns

Please review our Returns Policy, which applies to products purchased from us.

9. Your Account

To provide a safe shopping experience, we have system in place that ensures only you are authorized to use your account using your unique username and password. However, it is your responsibility to maintain the confidentiality of your account username and password to prevent unauthorized access to your account on the website. You agree to be held responsible for all activities on the website under your account username or password. If you should for any reason believe that your account username or password has become known to anyone else other than you or is being used in an unauthorized manner, take necessary actions to change your password or notify us immediately.

You are responsible to make sure that the information you provide us are correct, complete and accurate. False information and misrepresentation are unacceptable, and can constitute breach of the terms of use.

Cliana.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. You will not be charged for any orders canceled by us.

10. Privacy

We respect your privacy. Our Privacy Policy which governs your visit to the website is listed in detail and can be accessed here. Please review it.

11. Trademarks

Cliana and other marks indicated on our website are trademarks or registered trademarks of Cliana Fashion Private Limited in the Indian jurisdictions. All other trademarks not owned by Cliana Fashion Private Limited but, appearing on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Cliana Fashion Private Limited.

12. Copyright and database rights

All content included on the website, such as photographs, text, graphics, logos, buttons, icons, images, software and data, is the property of Cliana Fashion Private Limited, its affiliates or its content suppliers. The compilation of all content on this website is proprietary to Cliana Fashion Private Limited . All software used on this website is the property of Cliana Fashion Private Limited or its software suppliers.

You may not systematically extract and/or use any or all parts of the contents of the website without the express written consent from Cliana Fashion Private Limited. In particular, you may not use any data mining, robots, or similar data gathering and extraction tools to extract for reusing or publishing any limited, substantial or all parts of the website without the express written consent from Cliana Fashion Private Limited.

13. Copyright claims

Cliana Fashion Private Limited respects the intellectual property and ownership of others. If you believe that your work has been copied on our website in a way that constitutes copyright infringement, please inform of the same and we will take necessary actions to correct the issues, if any.

14. Children

Cliana.com does not sell products to children. If you are under 18, you may use Cliana.com only with the involvement of a legal adult parent or guardian.

15. Help and Advice

Any help and advice we provide to you on the website or in any communication is solely our opinion or recommendation. These will change from time to time. And, these will vary based on customer preference or taste. For example, there are several ways to measure size. The method we recommend to measure size may or may not be suitable to everyone. Customer discretion is expected in such cases.

16. Electronic and written communication

We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.

17. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time without notice. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

18. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

19. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

20. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the US courts at Fort Lauderdale, FL. Your statutory rights are not affected by these terms and conditions.

21. Our details

Please review the about Cliana section for more info.

22. Policy Changes

The practices and policies contained in the disclosures found on this website are subject to change. Any such changes will be made to respective sections on our website without notice. Information collected before changes are made will be secured according to the previous policies. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.

By using our website, you consent to practices and policies in the manner we describe.

To contact us with questions or requests regarding your personal information, please email us at Email Support link.

Effective Date and Changes:

These Terms are effective as of June 23, 2012. We reserve the right to modify these Terms at any time and in our sole discretion, by posting the revised Terms on this page. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.